The average customer will walk away and tell friends or family about the experience with your company. If they get bad service, so the customers are very likely to tell people about the problem they had with your company. And if they get outstanding service, they will walk away and tell to people about your business in a good way. As a business owners, keep in mind to give your customers the best service. If you have employees, tell them about how importance customer service for the business.
After getting complaint for unsatisfied customer, you or your employees should resolve problem as quickly as possible. The faster resolution for the problems, the better the chances for maintaining loyalty. After the problem solve, you can give them a gift such as product samples or coupon as your apologize.
It is important to keep your customers, because it costs far less to keep a customer than to acquire a new one. When an unhappy customer decides to stop doing business with us, the costs are much more than we realize. So, it is a good idea to learn how to keep your customers
Good customer service should be one of the main objectives of a company to keep customers happy so as to ensure their continuous loyalty. While marketing will get you customers, only good customer service will keep them coming back. Customers who have had pleasant shopping experiences are much more likely to buy again, so your marketing costs will be lower. In some cases, satisfied customers will remain loyal, will help attract other customers by give recommendation to their friends, and will increase their spending level.
Running business today is more competitive that it has ever been, and providing the best customer service possible is often the only thing that can differentiate you from the competition.
Service quality and high levels of customer service are vital in achieving and in winning customer loyalty. Great businesses know how to attract people into their businesses, convert them to customers, and lock them in with a level of service and appreciation they can’t find elsewhere. So it is important to learn how to provide incredible customer service to make sure you keep the customers coming back.
The ultimate goal of customer service is to keep the customer for life, to keep them returning time and time again because they enjoy excellent service. As a business owner, it is important to know how your employees treat your customers. If you want to know how your employees treat your customers when you are not around, you need hire someone to shop in your store and then report back to you what they observed.