How to handle complaints

As a business owner, you should make sure that your business is running in the right way. One of important thing for business owner to give attention is how to handle unsatisfied customers. Make sure you equip your front line employees with skills to respond to complaints and problems in such a way that they completely regain goodwill and restore the customer’s confidence. You should place the friendliest, most helpful, and diplomatic employees to handle complaint.

After getting complaint for unsatisfied customer, you or your employees should resolve problem as quickly as possible. The faster resolution for the problems, the better the chances for maintaining loyalty. After the problem solve, you can give them a gift such as product samples or coupon as your apologize.

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