The average customer will walk away and tell friends or family about the experience with your company. If they get bad service, so the customers are very likely to tell people about the problem they had with your company. And if they get outstanding service, they will walk away and tell to people about your business in a good way. As a business owners, keep in mind to give your customers the best service. If you have employees, tell them about how importance customer service for the business.
Customer is king. That’s true, so you must serve your customer in a good way especially when they complaint about your business. Customer is mobile advertising, they can be a good advertising or bad advertising depends on your service.